Last Updated: 07/12/2025

At Remac Infotech LLC (“Remacit”, “we”, “our”, or “us”), we value your satisfaction and aim to provide high-quality refurbished products. This Return & Refund Policy explains when and how you can request a return, replacement, or refund in accordance with UAE Consumer Protection Law (Federal Law No. 15 of 2020).

1. Eligibility for Returns

We accept returns or exchanges in the following cases:

• The product received is defective or not working properly upon delivery.
• You received a different item than what was ordered.
• The product was damaged during shipping.

To be eligible for a return:

• The request must be made within 7 days from the date of delivery.
• The product must be in the same condition as received, with original packaging,labels, and accessories.
• Proof of purchase (invoice or order number) must be provided.

Please note:

• Products damaged due to misuse, accidental drops, liquid spills, or unauthorized repairs are not covered.
• Software issues or operating system preferences do not qualify for returns.

2. Non-Returnable Items

We do not accept returns for:

• Accessories such as chargers, cables, or cases (unless defective).
• Products sold under “as-is” or “clearance” categories clearly marked as non-returnable.
• Items showing physical damage caused after delivery.
• Items different from what was delivered.

3. Warranty and Repairs

All refurbished products come with a limited hardware warranty, which covers repair or replacement of faulty parts.
If a defect occurs after the return period, the product may still be serviced under warranty based on the terms mentioned on your invoice.

4. Refund Process

• If your return request is approved, we will process the refund within 7–14 working days after receiving and inspecting the returned item.
• Refunds will be issued to the original payment method used for the purchase.
• Shipping or delivery charges are non-refundable, except in cases of defective or wrong item delivery.

5. Exchange Policy

In eligible cases, customers may choose to exchange the product instead of receiving a refund, subject to stock availability.

6. How to Request a Return or Refund

To request a return or refund, please contact our support team at:
support@remacit.ae
Please include your order number, reason for return, and photos (if applicable).Our team will respond within 24–48 working hours with instructions, shipping label (if applicable)

7. Shipping for Returns

• For defective or wrong items — we will arrange a free pickup.
• For other approved reasons — the return shipping cost may be deducted from the refund amount.

8. Contact Us

For all return or refund-related queries, please contact:

Remac Infotech LLC (Remacit)

Email: info@remacit.ae

Address: Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, UAE